Collaborating for
Inclusive Progress

• Operational and financial performance
• Strategic priorities and achievements
• ESG commitments and disclosures

• Consistent and predictable return on investment
• Sustainability and scalability of operations
• Risk management
• Better disclosures, transparency and credibility of financial and non-financial disclosures

• Earnings Call
• Meetings (In-Person or Virtual)
• Investor Conferences
• Websites
• Emails
• Annual General Meeting
• Publications, Including Integrated Report and Investor Presentations
• Social Media Platforms

• Rs. 9 per Share Total Dividend
• Rs. 60.73 Earnings per Share
• 14.6% Dividend Payout Ratio

• Customer satisfaction
• Product stewardship
• Research and development/innovation
• Customer privacy and data protection

• Quality products
• Competitive price
• On-time delivery
• Required product offerings
• Sustainable performance
• Reputation

• Customer Feedback
• Customer Satisfaction Surveys
• Phone Calls, Emails and Meetings
• Signed Contracts
• Exhibitions and Events
• Digital and Social Media Connect
• Brochures and Catalogues
• Social Media Platform

• 10,015 Dealers Engaged
• 76% Score in Customer Satisfaction Index

• Sustainable supply chain
• Business ethics, compliance and integrity
• Labour/Management relations
• Human rights

• Business continuity
• Fair trade practices
• Growth opportunities
• Environmental, social and governance aspects

• Emails and Meetings
• Vendor Assessments and Reviews
• Signed Contracts
• Vendor Meets
• Open Meetings through Trade Associations such as CII, FICCI, ASSOCHAM Conferences/Seminars

Vendor Code of Conduct to Report any Unethical Practices

• Labour/Management relations
• Occupational health and safety
• Talent management (attraction/development/retention)
• Diversity, equity and inclusion
• Human rights

• Performance review and feedback
• Training and development
• A progressive career path
• A conducive work environment and good culture

• Weekly/ Monthly Reviews
• HR Forum and Townhalls
• Intranet Portals
• Talent Satisfaction Surveys
• Training Programmes
• Grievance Redressal Mechanism
• Publications and Newsletters
• Social Media Platforms

• 84% Retention Rate
• 1,41,515 Total Training Hours
• 40 Training Hours per Employee
• 5% Female Employees in the Organisation

• CSR/Community development
• Biodiversity conservation
• Water stewardship
• Human rights
• GHG and climate change
• Waste management

Sustainable development of the communities around our operations basis our three CSR focus areas –Sustainable Livelihood, Climate Action and Social Infrastructure

• Regular Meetings
• Need-Based Assessments and Reviews
• Surveys
• CSR Reports
• Through Community- Based Organisations (CBOs) Promoted by Dalmia through CSR Initiatives
• Social Media Platforms

• Rs. 18 crore Total CSR Expenditure
• 2,05,000 Individuals Benefitted through CSR Programmes

• Public policy and advocacy
• Research and development/ innovation
• Business ethics, compliance and integrity

• Policy advocacy supporting Government initiatives
• Technology and best practice sharing for business growth and sustainability

• Through Working Groups
• Conferences and Seminars on Technology
• Awards and Recognition

Rs. 1 crore Total Annual Monetary Contribution Towards Industry Associations

• Business ethics, compliance and integrity
• Public policy and advocacy
• Customer privacy and data protection
• Human rights
• Circular economy
• GHG and climate change
• Biodiversity conservation
• Waste management
• Energy management
• Water stewardship

• Policy and procedure formulation to support current and future business growth
• Conducive policies on RE, sustainable biomass use, alternative (green) fuels and circular economy practices

• Annual Reports
• Communications with Regulatory Bodies
• Formal Dialogues
• Sustainability/ Integrated Reports

• Rs. 5,704 crore Taxes Paid
• 100% Compliance with Regulatory Requirements