Embedding AI across the Organisation
During FY 2025-26, we transitioned from experimentation to structured deployment of Artificial Intelligence across our organisation. We established a systematic approach to automation, with multiple use cases powered by RPA and Generative AI.
We launched AI-powered assistants under the Dalmia Intelligent Assistant (DIA) ecosystem:
DIA – AI Sales Coach
Enabling frontline teams with real-time access to critical information, improving productivity and reducing manual effort.
DIA – AI Policies
Our HR policies are available through a conversational bot, making the information available to employees quickly.
We continue to build a strong pipeline of AI and Agentic AI use cases to further enhance productivity and decision-making.
Cybersecurity and Data Protection
We remain focussed on securing our digital infrastructure and protecting customer data through advanced cybersecurity measures.
During the year, we:
- Deployed an industry-leading Endpoint Detection and Response (EDR) solution
- Transitioned to an AI-enabled 24x7 Security Operations Centre (SOC)
- Initiated the compliance journey with India’s Digital Personal Data Protection Act (DPDPA)
These initiatives ensure robust defence mechanisms, regulatory compliance, and uninterrupted business continuity.